Patient Access
Routine Appointments
You can request a routine appointment in the next 7 days by:
- Completing an online form
We are open Monday, Tuesday, Thursday, Friday 8:00 am – 6:30 pm; Wednesday 8:00 am – 1:00 pm - Phone 01902 731583
We are open Monday, Tuesday, Thursday, Friday 8:00 am – 6:30 pm; Wednesday 8:00 am – 1:00 pm - Visiting the surgery and speak with a receptionist
We are open Monday, Tuesday, Thursday, Friday 8:00 am – 6:30 pm; Wednesday 8:00 am – 1:00 pm - Using the NHS App to book a screening test or vaccination
- Using PatientAccess
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Urgent Appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday) by:
We will respond within 48 hours when we are open. We are open Monday, Tuesday, Thursday, Friday 8:00 am – 6:30 pm; Wednesday 8:00 am – 1:00 pm
- Phone 01902 731583
We are open Monday, Tuesday, Thursday, Friday 8:00 am – 6:30 pm; Wednesday 8:00 am – 1:00 pm
- Visiting the surgery and speak with a receptionist
We are open Monday, Tuesday, Thursday, Friday 8:00 am – 6:30 pm; Wednesday 8:00 am – 1:00 pm. When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your Appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
We usually provide a telephone appointment and then offer a face-to-face appointment if needed. However, if you prefer a face-to-face appointment, please tell us.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Cancelling or changing an appointment
If you are cancelling an appointment for the same day, please let us know as soon as possible.
If you are cancelling an appointment for another day, please cancel your appointment by:
- Phone 01902 731583
– We are open Monday, Tuesday, Thursday, Friday 8:00 am – 6:30 pm; Wednesday 8:00 am – 1:00 pm
- Visiting the surgery and speak with a receptionist
– We are open Monday, Tuesday, Thursday, Friday 8:00 am – 6:30 pm; Wednesday 8:00 am – 1:00 pm - Text
– Reply ‘Cancel’ to your SMS Text message reminder - NHS App
– Cancel through the NHS App
Home Visits
If possible please try to telephone reception before 10:00 am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Did Not Attend
Due to the high number of missed appointments the Practice has found it necessary to adopt a strict Did Not Attend (DNA) Policy. This action has been taken due to the amount of clinical time lost due to patients not attending or cancelling their pre-booked appointments.
Whilst it is understood that often the reason for the non-attendance is understandable, it is difficult for the Practice to make a judgement – the end result is always the same, namely a lost appointment and someone else could need the appointment that you have not attended.
Thank you to those patients who do take the time to cancel their pre-booked appointments. But do remember, if you don’t give us at least 24 hour’s notice you will be marked as having not attended as it is unlikely we can find anyone else to fill the appointment at short notice.
Please note: the computer system automatically marks the patient’s record that they have failed to attend for an appointment.
A copy of Primrose Lane Surgery Did Not Attend (DNA) Policy is available at our Reception Desk. Alternatively, you may request an electronic copy via our email address – [email protected]
To save unnecessary missed appointments please provide us with your mobile number so we can send you text reminders of your booked appointments here at Primrose Lane Surgery!
When we are closed
NHS 111
If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
Out of Hours
Extended Access
Wolverhampton Unity Hub
The Unity Hub is based at Pennfields Medical Centre, Upper Zoar Street, Wolverhampton, WV3 OJR
Tel: 01902 446688
Appointments are available after Primrose Lane Surgery is closed 6pm until 8pm weekdays, 8am until 2pm Saturdays and 9am until 2pm Sundays. This provider is also open for bank holiday access.
NHS Walk-In Centres
The nearest NHS Walk-In Centres are located at:
Urgent Care Centre, 1st Floor, New Cross Hospital, above the Emergency Department
Phoenix Centre, Parkfield Road, Parkfields, Wolverhampton WV4 6ED.
Both centres offer on-the-spot treatment (without an appointment) and advice for minor health problems, illness, ailments and injuries.
Late Night Pharmacies
As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.
All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.